About

Why Choose Us

Important: Read This BEFORE you Choose a Carpet Cleaning Company!

Inviting a company to come into your home and do work is a big decision and shouldn’t be taken lightly. We encourage you to call around before you choose a carpet cleaning company. Here is a list of questions to ask along with our answers:

At Master Craft we have offered the same 100% Satisfaction Guarantee for almost 20 years. It is simple, if you are not satisfied with our service, call back within 7 days and we will do what we can to fix the problem. We are fully bonded and insured. When you use our company you will always get our employees. We will never send contractors or strangers to your home.

This is a big one when checking with other companies. Be careful of comapnies that boast the number of years “carpet cleaning experience” they have. What they are really doing is adding up the number of years their employees have been in and out of different companies. Our company has been in operation for over 20 years. The Reed family has owned the company since 1991 and was recently pruchased by Tony Herdman. The company is committed to the same quality of service and professionalism as always.

We have four employees, some of whom have been with the company for over 12 years!

The Institute of Inspection, Cleaning, and Restoration is the industry standard in certifying cleaning and restoration professionals. This is something we take very seriously at Master Craft. All of our employees are required to hold multiple IICRC Certifications and we are an IICRC Certified Firm. Check if a company you plan to hire is certified - http://www.certifiedcleaners.org/default.shtml

We have an 11 step cleaning process here at Master Craft.

Step 1 - Inspect/discuss cleaning requirements with customer.
Step 2 - Brush/edge around baseboards, furniture, etc.
Step 3 - Vacuum.
Step 4 - Move furniture.
Step 5 - Pre-spray soiled areas, traffic lanes, spots.
Step 6 - Treat special spots with appropriate spotters.
Step 7 - Steam clean, Machine scrub OR Ultimate Clean (both)
Step 8 - Replace and protect (block or tab) furnishings.
Step 9 - Apply protector or deodorizer if needed.
Step 10 - Groom carpet with carpet rake.
Step 11 - Inspect/review results with customer.

At Master Craft, we have state of the art technology dedicated to serving your cleaning needs. Our truck mounted steam cleaning systems are among the best in the industry delivering high temperature water but more importantly, strong vacuums help get your carpet dry fast! Our dry cleaning, grout cleaning, and carpet repair equipment are the best money can buy. When it comes to water damage we don’t just rely on our steam cleaning equipment. We have special tools designed specifically for water extraction and repair.

The Reed Family has owned Master Craft since 1991 until recently where the company was purchased by Tony Herdman. Tony is passinate about continuing the traditions of quality and customer service established by the Reed family.

We love our Angie’s List customers. They expect the best and that is what we are all about. We have one of the best reputations with Angie of all cleaners in the Dayton Area. We maintain an A rating and invite you to visit Angie’s List and read the customer reviews for yourself.

Our office is located at 1855 Bellbrook Ave. Ste H Xenia Ohio 45385. We are able to do in-house cleaning for most items but sometimes it makes sense for items to be brought to our facility for cleaning. We also offer pick-up and delivery. Our office employs both a general manager and an office manager to make sure that the needs of our customers are met.

We consider ourselves a full service cleaning and restoration company. We have been doing more and more restoration and repair work. At the top of our website you can get a full list of our offerings.

So, what about price?

There are other companies that will clean your carpet for less than we will. However, we are confident that when you consider all that we offer, our reputation, and dedication to our customers - there is no better value in the Dayton, Ohio area than Master Craft Carpet & Upholstery Cleaning Services.

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